Privacy policy

At Studio Mavu, we value your privacy. This privacy policy explains how we collect, use, store and protect your personal information when you visit our website and use our services.

Information we collect

We may collect the following types of personal information from you:

- Identification information: such as your name, email address, phone number and address.

- Usage information: information about how you use our website and services.

- Payment information: such as credit card information and billing information.

 

How we use your information

We use your information for the following purposes:

- To send you marketing communications, if you have given your consent.

- To improve our website and services through analytics and feedback.

- To provide and administer our services.

- To communicate with you, including responding to your inquiries and providing customer service.

 

Sharing your information

We do not share your personal information with third parties, except in the following cases:

- With your consent.

- With service providers who help us perform our services, such as payment processors and shipping companies.

- When required by law or to protect our rights.

 

Security of your data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or destruction.

 

Your rights

You have the right to:

- Request access to your personal data.

- Have incorrect data corrected.

- Have your data deleted, under certain conditions.

- Object to the processing of your data for marketing purposes.

 

Changes to this privacy policy

We may change this privacy policy from time to time. We will notify you of significant changes by placing a notice on our website.

 

Contact information

If you have any questions about this privacy policy or your personal data, you can contact us via:

-The contact page

-Email: info@studiomavu.com

Orders

Shipping time

You can expect your order within 3 to 7 business days, depending on your location and legal holidays. We ship on Monday, Wednesday and Saturday. 

Shipping costs

Shipping costs are at the buyer's expense. The rate will depend on the weight, dimensions and destination of your order. The shipping costs are always displayed at checkout before you finalize your purchase.

We are not responsible for any customs and taxes applied to your order.

Please check in advance how much customs duty and other taxes will be charged in your country before you make an order.

All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).Import duties, taxes, or other additional fees will be charged by your local customs. 

Returns

We offer the legal return option of 14 days. This means that you have the right to return your order within 14 days of receiving it, provided that the products are in their original condition and unused. The costs for return shipping are at your own expense, unless the product has been delivered incorrectly.

Authenticity

Is my item authentic

At Studio Mavu we exclusively source our vintage and second hand designer items from Japan. The main reason being that Japan has been on the forefront of the fight against counterfeit goods for years and with this legislation the Japanese market is very secure. 

We exclusively source our products from reputable and reliable vendors with high authenticity standards.

Aside from this we also make use of Entrupy for  authentication and the creation of authenticity certificates.

As we are an Entrupy verified business we do provide a 100% Authenticity guarantee or money back policy. 

Why do you source from Japan

The overall second hand market in Japan is also much more developed than in the west. This provides us with the opportunity to source great quality which we can then propose to our clients at competitive prices.